Shipping policy

Shipping Policy

Welcome to Benefra Watches, where we strive to provide you with a seamless shopping experience. Our Shipping Policy outlines the details and processes associated with the shipment of our products. Please review the following information to understand how your orders will be handled and delivered.

1. Order Processing
   Orders are typically processed within 1 business day after payment confirmation, excluding weekends and holidays. Please ensure the accuracy of the shipping address provided during checkout, as we cannot redirect packages once shipped.
2. Shipping Options
   Benefra Watches offers standard and expedited shipping options during checkout. Shipping costs are always free and estimated delivery times are provided at the time of purchase.
3. International Shipping
   We proudly offer international shipping to every country. Additional charges may apply, and delivery times may vary based on the destination.
4. Order Tracking
   Upon shipping, you will receive a confirmation email containing tracking information. You can track your order by entering the provided tracking number on our website or the courier's tracking portal.
5. Delivery Times
   Delivery times depend on your location, selected shipping method, and unforeseen circumstances such as customs processing. While we aim to meet estimated delivery times, specific delivery dates cannot be guaranteed.
6. Customs and Duties
   For international shipments, customers are responsible for any customs duties, taxes, or fees imposed by the destination country. Benefra Watches is not liable for delays or additional charges resulting from customs processing.
7. Shipping Delays
   In the rare event of a shipping delay, we will communicate promptly and provide revised delivery estimates.
8. Lost or Stolen Packages
   Benefra Watches is not responsible for lost or stolen packages. Ensure that the shipping address is secure and consider shipping options with insurance.
9. Address Changes
   Address changes can be accommodated if requested before the order is shipped. Contact our customer service team at sales@benefra-watches.com for assistance.
10. Warehouses
    Our number one priority is to get all customers' orders to them in the fastest and safest way possible. All of our goods are designed and manufactured in the UK. We have four global fulfillment centers from which our goods are sent to customers. Stock levels will determine whether your goods leave from our UK, EU, US, or Asia factories.
11. Contact Us
    If you have any questions or concerns about our Shipping Policy, please contact our customer service team at sales@benefra-watches.com.

By placing an order with Benefra Watches, you agree to comply with the terms outlined in this Shipping Policy. Thank you for choosing Benefra Watches. We appreciate your trust and look forward to delivering exceptional products to your doorstep.